Terms of Service

These terms apply from 7 August 2026. They govern your use of this website and, where no separate signed agreement applies, our supply of services to you. Please read them before engaging us.

1. Who We Are

This website is operated by Etraders Group Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 17164332. Our customer contact details are set out in the footer of every page and on our contact page.

You can reach us at hello@etradersgroup.online or on +44 7828 741 612.

2. Definitions

• Client — the business engaging us for Services.
• Services — the consulting, development, design, or recruitment services we agree to supply.
• Deliverables — the work product we create for you under an Order.
• Order — a statement of work, proposal, or written scope that we and you have both accepted.
• Fees — the charges for the Services, as set out in the Order.

3. Acceptance and Order of Precedence

You accept these terms by signing an Order, confirming an Order in writing, or instructing us to begin work. Where documents conflict, the following order applies, highest first: (1) a signed master services agreement; (2) the Order; (3) the Data Processing Agreement; (4) these terms.

4. Scope of Services

We will supply the Services described in the Order with reasonable skill and care, and in accordance with generally accepted professional standards. Anything not expressly described in the Order is out of scope. Changes to scope are handled under clause 9.

5. Your Obligations

Delivery depends on you. You agree to:

• provide the materials, data, access, and approvals we reasonably need, promptly;
• nominate a single point of contact with authority to make decisions;
• ensure that anything you supply to us does not infringe a third party's rights and that you are entitled to share it; and
• respond to requests for decisions or sign-off within the timescales set out in the Order.

Where a delay is caused by you, timelines extend accordingly and any resulting additional cost is chargeable. A delay on your side is not grounds for a refund or a reduction in Fees.

6. Fees, Invoicing and Payment

• Fees are as set out in the Order, quoted in the stated currency, and exclusive of VAT and any other applicable taxes unless expressly stated otherwise.
• Fixed-price engagements are invoiced at the milestones set out in the Order. Retainers and monthly team engagements are invoiced monthly in advance.
• Invoices are payable within 14 days of the invoice date unless the Order says otherwise.
• We may charge interest on overdue amounts at the statutory rate applicable in England and Wales, together with reasonable recovery costs.
• We may suspend the Services on written notice where an undisputed invoice is more than 30 days overdue. We will give you at least 7 days' notice before doing so.
• Third-party costs (licences, hosting, model API usage, sampling, fabric, or advertising spend) are passed through at cost and are payable in addition to our Fees unless the Order states they are included.

7. Payment Processing

Card payments are processed by Stripe, an independent third-party payment processor. When you pay by card, your card details are collected and processed by Stripe under Stripe's own terms and privacy policy. We do not receive or store full card numbers. See the Stripe Services Agreement and Stripe Privacy Policy. We also accept payment by bank transfer where agreed in the Order.

8. Retainers, Renewal and Notice

Retainers and monthly team engagements run for the minimum term stated in the Order and then continue on a rolling basis. Either party may end a rolling engagement by giving 30 days' written notice, expiring at the end of a billing month, unless the Order states a longer period. We will give you at least 60 days' written notice of any change to recurring Fees, and you may terminate without penalty before the change takes effect.

9. Changes to Scope

Either party may request a change. We will confirm the impact on cost and timeline in writing, and the change takes effect only once you approve it. We will not perform chargeable additional work without your written approval, and you will not receive an invoice for work you did not agree to.

10. Cancellation, Termination and Refunds

Cancellation rights, refund eligibility, and the treatment of prepaid Fees are set out in full in our Refund and Cancellation Policy, which forms part of these terms.

In summary: either party may terminate for material breach that is not remedied within 14 days of written notice; you may terminate a project engagement for convenience on 14 days' written notice, paying for work completed and for any non-cancellable commitments we have made on your behalf; and on termination, Deliverables produced up to that point transfer to you once outstanding Fees are paid.

11. Billing Disputes and Chargebacks

If you believe an invoice or charge is wrong, tell us within 30 days and we will investigate and respond within 10 business days. Please contact us before raising a chargeback with your bank or card issuer, so that we have an opportunity to resolve it. Where a chargeback is raised in respect of a sum properly due, you remain liable for that sum together with any fees charged to us by the payment processor.

12. Intellectual Property

• Your material stays yours. You retain all rights in the data, content, brand assets, and materials you provide.
• Deliverables transfer to you on payment. On receipt of all Fees due, we assign to you all intellectual property rights in the Deliverables created specifically for you under the Order. This includes source code, infrastructure code, prompts, evaluation datasets, design files, patterns, and technical specifications.
• We keep our own tools. We retain ownership of our pre-existing materials, methodologies, frameworks, know-how, and any general-purpose components or libraries. We grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use those items to the extent they are embedded in the Deliverables.
• Third-party components. Open source and third-party components remain subject to their own licences, which we will identify on request.
• Publicity. We would like to describe our work for you in our portfolio and case studies. We will not do so without your prior written consent, and you may withdraw that consent at any time.

13. Confidentiality

Each party will keep the other's confidential information confidential, use it only to perform or receive the Services, and disclose it only to personnel and subcontractors who need it and who are bound by equivalent obligations. This does not apply to information that is public through no fault of the recipient, was already lawfully known, is independently developed, or must be disclosed by law — in which case the recipient will, where lawful, give notice first. These obligations survive for five years after the engagement ends, and indefinitely for trade secrets and personal data.

14. Data Protection

Where we process personal data on your behalf, we do so as a processor under our Data Processing Agreement, which is incorporated into these terms. Our handling of personal data for which we are the controller is described in our Privacy Policy.

15. Use of AI in Delivery

We use AI tools in parts of our delivery process. Where we do, a qualified person reviews the output and retains editorial and professional responsibility for it. Deliverables produced with AI assistance are covered by the same ownership and warranty terms as any other Deliverable. Full details, including where AI is and is not used to make decisions, are in our AI Transparency Statement. We will not submit your confidential material to a third-party AI service that trains on it.

16. Warranties and Disclaimers

We warrant that the Services will be performed with reasonable skill and care by suitably qualified personnel, and that the Deliverables will materially conform to the Order for 90 days after delivery. Your remedy for a breach of that warranty is that we will correct the non-conformity at our cost.

We do not warrant any particular commercial result. We do not guarantee search rankings, lead volume, revenue, conversion rates, model accuracy beyond any figure expressly stated in the Order, or that any candidate will accept an offer or remain in a role beyond the guarantee period stated in the applicable Order. Except as expressly stated, all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law.

17. Limitation of Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that:

• neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or opportunity, or loss or corruption of data (except where we cause that loss in breach of clause 14); and
• each party's total aggregate liability arising out of or in connection with the Services is limited to the total Fees paid or payable under the relevant Order in the 12 months preceding the event giving rise to the claim.

18. Indemnities

You will indemnify us against claims arising from materials, data, or instructions you provide, including any claim that they infringe a third party's rights or breach applicable law. We will indemnify you against third-party claims that the Deliverables, as supplied by us and used as intended, infringe that third party's intellectual property rights — excluding claims arising from your modifications, your materials, or use in combination with anything not supplied by us.

19. Subcontracting and Personnel

We may subcontract parts of the Services, and we remain fully responsible for the acts and omissions of our subcontractors. We will not substitute named key personnel identified in an Order without discussing it with you first.

20. Non-Solicitation

During the engagement and for six months afterwards, neither party will knowingly solicit for employment any individual who was directly involved in the engagement on the other side, without prior written consent. This does not restrict general public advertising or the hiring of anyone who responds to it. This clause does not apply to candidates introduced through our recruitment services, which are governed by the applicable recruitment Order.

21. Third-Party Services

The Services may involve configuring or integrating platforms we do not control, such as cloud providers, AI model providers, payment processors, applicant tracking systems, or manufacturing partners. We are not responsible for their availability, pricing changes, policy changes, or acts and omissions, and we do not accept liability for loss caused by them. We will tell you which third parties an engagement depends on before you commit.

22. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control. The affected party will notify the other promptly and use reasonable efforts to mitigate. If the event continues for more than 60 days, either party may terminate the affected Order without liability, subject to payment for work already performed.

23. Use of This Website

The content of this website is provided for general information. We take care to keep it accurate but make no warranty that it is complete or current, and nothing on it constitutes professional, legal, or financial advice. All content is our property or licensed to us, and you may not reproduce it commercially without permission. Your use of this website is also governed by our Acceptable Use Policy.

24. Changes to These Terms

We may update these terms. The version in force is the one published on this page at the time your Order is accepted, and changes do not apply retrospectively to a signed Order. For rolling engagements we will give at least 30 days' notice of a material change by email, and you may terminate without penalty if you do not accept it.

25. General

• Assignment. Neither party may assign these terms without the other's written consent, except to a successor of substantially the whole of its business.
• Entire agreement. These terms and the Order form the entire agreement and supersede prior discussions, save that nothing excludes liability for fraudulent misrepresentation.
• Severability. If a provision is held invalid, the rest continues in force.
• No waiver. A failure to enforce a right is not a waiver of it.
• No partnership. Nothing creates a partnership, joint venture, or employment relationship.
• Third parties. A person who is not a party has no right to enforce these terms.
• Notices. Formal notices must be in writing to the addresses in the Order, or to hello@etradersgroup.online.

26. Disputes, Governing Law and Jurisdiction

If a dispute arises, the parties will first escalate it to a senior representative on each side and attempt in good faith to resolve it within 30 days. These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.